The WebDesignThe WebDesign
At The Webdesign, our NFC products are carefully prepared, programmed, and, where applicable, personalized using the company name, logo, QR code, NFC link, or other information supplied by the customer.
Because many of our products are manufactured specifically for individual customers, different return conditions apply to personalized products and non-personalized standard products. This policy explains when a product may be returned, which exclusions apply, and how we handle damaged, defective, or incorrectly delivered products.
Business name: The Webdesign
Visiting and return address: Sniep 69, 1112 AJ Diemen, the Netherlands
Email: info@thewebdesign.nl
Telephone: +31 (0)6 188 73 864
Website: https://thewebdesign.nl
Do not send a product back without contacting us first. All returns must be reported in advance by emailing info@thewebdesign.nl.
This Return and Refund Policy applies to physical products purchased through The Webdesign webshop, including:
This policy distinguishes between:
Customers are responsible for checking all information before submitting an order. Please carefully verify:
The Webdesign uses the information submitted with the order to program and/or print the product.
An error in information supplied by the customer is not considered a manufacturing fault or product defect attributable to The Webdesign. In such circumstances, we may be able to offer a replacement product subject to additional payment.
If you wish to cancel an order, contact us as soon as possible at info@thewebdesign.nl.
We accept cancellation requests only after The Webdesign has confirmed the cancellation in writing.
Because personalized orders may enter production shortly after they are placed, an order may no longer be changed or cancelled once:
If production has not yet begun, we will assess whether cancellation and a full refund are possible. Work already completed or costs already incurred may be charged where legally permitted and previously agreed.
To exercise the right of withdrawal, the consumer must notify The Webdesign within 14 days after receiving the product.
The consumer may notify us by:
Simply returning a product without first providing a clear withdrawal statement does not automatically constitute valid withdrawal.
After notifying us of the withdrawal, the consumer must return the product within a further 14 days.
A standard product may be inspected and assessed in the same manner that would normally be permitted in a physical shop.
The consumer is responsible for any reduction in value caused by handling or using the product beyond what is necessary to establish its nature, characteristics and operation.
Where reasonably possible, return the product:
The absence of the original packaging does not automatically invalidate the statutory right of withdrawal. However, we may deduct a reduction in value caused by unnecessary use, damage or inadequate packaging, where legally permitted.
The following products cannot be returned under the ordinary right of withdrawal where the custom-made product exclusion applies:
This exclusion does not apply when a product is damaged, defective, incorrectly delivered, or otherwise fails to conform to the sales agreement.
Inspect your order as soon as reasonably possible after delivery.
If the package or product arrives damaged, please contact us, preferably within 48 hours of delivery. This timeframe helps us submit a claim to the carrier promptly, but it does not limit your statutory rights.
Where possible, include:
Do not dispose of the packaging until we have assessed the damage report.
If you receive the wrong product, the wrong quantity, or incorrect personalization despite having supplied the correct information, contact us as soon as possible.
Please provide:
If The Webdesign is responsible for the mistake, we will provide an appropriate solution without charging additional costs.
Only return a product after notifying us and receiving return instructions.
Approved returns must be sent to:
The Webdesign
Returns Department
Sniep 69
1112 AJ Diemen
The Netherlands
Clearly include the order number with the returned product.
Returns sent to another address, sent without sufficient postage, or sent without information allowing us to identify the order may be delayed.
For an ordinary return under the right of withdrawal, the customer remains responsible for the product until it is received by The Webdesign.
We therefore recommend:
The Webdesign is not responsible for loss or damage during return shipping arranged independently by the customer, except when the return is made through a carrier selected or offered by The Webdesign or where the law provides otherwise.
Refunds will normally be issued using the same payment method used for the original transaction, unless another method has been expressly agreed.
We do not charge an administration or restocking fee for processing a valid refund.
After we process the refund, the customer’s bank or payment provider may require several working days to display the refunded amount.
The statutory 14-day consumer withdrawal right does not apply to purchases made by companies or customers acting for business or professional purposes.
For business orders:
Any mandatory rights that remain applicable despite this section will not be excluded.
The Webdesign may update this Return and Refund Policy when our products, business processes, or applicable laws and regulations change.
The version available when an order was placed will remain relevant to that order to the extent required by law.
The latest revision date appears at the beginning of this page.
If you have questions about a return, refund, damaged product, or defective NFC product, contact us before returning anything.
The Webdesign
Sniep 69
1112 AJ Diemen
The Netherlands
Email: info@thewebdesign.nl
Telephone: +31 (0)6 188 73 864
Website: https://thewebdesign.nl
