{"id":8266,"date":"2026-08-24T09:26:09","date_gmt":"2026-08-24T07:26:09","guid":{"rendered":"https:\/\/thewebdesign.nl\/?page_id=8266"},"modified":"2026-08-24T10:18:39","modified_gmt":"2026-08-24T08:18:39","slug":"return-and-refund-policy","status":"publish","type":"page","link":"https:\/\/thewebdesign.nl\/en\/return-and-refund-policy\/","title":{"rendered":"Return and Refund Policy"},"content":{"rendered":"<p>At The Webdesign, our NFC products are carefully prepared, programmed, and, where applicable, personalized using the company name, logo, QR code, NFC link, or other information supplied by the customer.<br \/>\nBecause many of our products are manufactured specifically for individual customers, different return conditions apply to personalized products and non-personalized standard products. This policy explains when a product may be returned, which exclusions apply, and how we handle damaged, defective, or incorrectly delivered products.<\/p>\n<h3 class=\"main-heading2\">Our Business Information<\/h3>\n<p><b>Business name:<\/b> The Webdesign<br \/>\n<b>Visiting and return address:<\/b> Sniep 69, 1112 AJ Diemen, the Netherlands<br \/>\n<b>Email:<\/b> info@thewebdesign.nl<br \/>\n<b>Telephone:<\/b> +31 (0)6 188 73 864<br \/>\n<b>Website:<\/b> <a href=\"https:\/\/thewebdesign.nl\" title=\"The WebDesign\"> https:\/\/thewebdesign.nl<\/a><br \/>\n<br \/>\nDo not send a product back without contacting us first. All returns must be reported in advance by emailing info@thewebdesign.nl.<br \/>\n<\/p>\n<h3 class=\"main-heading2\">Products Covered by This Policy<\/h3>\n<p>This Return and Refund Policy applies to physical products purchased through The Webdesign webshop, including:<\/p>\n<ul>\n<li>NFC cards<\/li>\n<li>NFC phone tags<\/li>\n<li>NFC table stands and displays<\/li>\n<li>Google Review NFC products<\/li>\n<li>Facebook NFC products<\/li>\n<li>Instagram NFC products<\/li>\n<li>TikTok NFC products<\/li>\n<li>WhatsApp NFC products<\/li>\n<li>Tripadvisor NFC products<\/li>\n<li>Menu NFC cards<\/li>\n<li>Website and webshop NFC cards<\/li>\n<li>App NFC cards<\/li>\n<li>Smart Tag NFC products<\/li>\n<li>Other physical NFC and QR-code products<\/li>\n<\/ul>\n<p>\nThis policy distinguishes between:<br \/>\n<\/p>\n<ol>\n<li>Personalized or custom-made products<\/li>\n<li>Non-personalized standard products<\/li>\n<li>Damaged, defective or incorrectly delivered products<\/li>\n<li>Orders placed by business customers<\/li>\n<\/ol>\n<p><\/p>\n<h3 class=\"main-heading2\">Checking Information Before Ordering<\/h3>\n<p>Customers are responsible for checking all information before submitting an order. Please carefully verify:<\/p>\n<ul>\n<li>the company name<\/li>\n<li>the spelling of all text<\/li>\n<li>the company logo<\/li>\n<li>the quality and resolution of the logo<\/li>\n<li>the QR code or NFC link<\/li>\n<li>the Google Review link<\/li>\n<li>social-media links<\/li>\n<li>the menu, website, webshop or app URL<\/li>\n<li>the selected product and variation<\/li>\n<li>the requested quantity<\/li>\n<li>the billing and delivery addresses<\/li>\n<\/ul>\n<p>\nThe Webdesign uses the information submitted with the order to program and\/or print the product.<\/p>\n<p>An error in information supplied by the customer is not considered a manufacturing fault or product defect attributable to The Webdesign. In such circumstances, we may be able to offer a replacement product subject to additional payment.<br \/>\n<\/p>\n<h3 class=\"main-heading2\">Cancelling an Order Before Production<\/h3>\n<p>\nIf you wish to cancel an order, contact us as soon as possible at info@thewebdesign.nl.<\/p>\n<p>We accept cancellation requests only after The Webdesign has confirmed the cancellation in writing.<\/p>\n<p>Because personalized orders may enter production shortly after they are placed, an order may no longer be changed or cancelled once:<\/p>\n<ul>\n<li>personalization has begun<\/li>\n<li>the design has been prepared or approved<\/li>\n<li>the QR code has been generated<\/li>\n<li>the NFC chip has been programmed<\/li>\n<li>the product has been printed<\/li>\n<li>materials have been used specifically for the order<\/li>\n<li>the order has been prepared for dispatch<\/li>\n<\/ul>\n<p>\nIf production has not yet begun, we will assess whether cancellation and a full refund are possible. Work already completed or costs already incurred may be charged where legally permitted and previously agreed.<br \/>\n<\/p>\n<h3 class=\"main-heading2\">Returning a Standard Product<\/h3>\n<p>To exercise the right of withdrawal, the consumer must notify The Webdesign within 14 days after receiving the product.<br \/>\n<br \/>\nThe consumer may notify us by:<\/p>\n<ul>\n<li>using the online cancellation or withdrawal form on our website<\/li>\n<li>emailing info@thewebdesign.nl<\/li>\n<li>using the model withdrawal form included in this policy<\/li>\n<li>sending another clear statement confirming the decision to withdraw from the purchase<\/li>\n<\/ul>\n<p>\nSimply returning a product without first providing a clear withdrawal statement does not automatically constitute valid withdrawal.<br \/>\nAfter notifying us of the withdrawal, the consumer must return the product within a further 14 days.<br \/>\n<\/p>\n<h3 class=\"main-heading2\">Conditions for Standard Returns<\/h3>\n<p>A standard product may be inspected and assessed in the same manner that would normally be permitted in a physical shop.<\/p>\n<p>The consumer is responsible for any reduction in value caused by handling or using the product beyond what is necessary to establish its nature, characteristics and operation.<br \/>\n<br \/>\nWhere reasonably possible, return the product:<\/p>\n<ul>\n<li>complete<\/li>\n<li>undamaged<\/li>\n<li>clean<\/li>\n<li>with all supplied accessories<\/li>\n<li>with any supplied instructions<\/li>\n<li>preferably in its original packaging<\/li>\n<li>securely protected inside suitable shipping packaging<\/li>\n<\/ul>\n<p>\nThe absence of the original packaging does not automatically invalidate the statutory right of withdrawal. However, we may deduct a reduction in value caused by unnecessary use, damage or inadequate packaging, where legally permitted.<br \/>\n<\/p>\n<h3 class=\"main-heading2\">Products Excluded From Change-of-Mind Returns<\/h3>\n<p>The following products cannot be returned under the ordinary right of withdrawal where the custom-made product exclusion applies:<\/p>\n<ul>\n<li>personalized NFC cards<\/li>\n<li>personalized NFC phone tags<\/li>\n<li>personalized NFC table stands<\/li>\n<li>products printed with a company name or logo<\/li>\n<li>products containing a unique customer-specific QR code<\/li>\n<li>products programmed with a customer-specific NFC link<\/li>\n<li>products printed according to customer instructions<\/li>\n<li>products manufactured according to individual specifications<\/li>\n<li>products damaged by the customer after delivery<\/li>\n<li>products that have been used incorrectly<\/li>\n<li>products modified or repaired without authorization<\/li>\n<li>products affected by normal wear and tear, misuse or external damage<\/li>\n<\/ul>\n<p>This exclusion does not apply when a product is damaged, defective, incorrectly delivered, or otherwise fails to conform to the sales agreement.<br \/>\n<\/p>\n<h3 class=\"main-heading2\">Products Damaged During Delivery<\/h3>\n<p>Inspect your order as soon as reasonably possible after delivery.<\/p>\n<p>If the package or product arrives damaged, please contact us, preferably within 48 hours of delivery. This timeframe helps us submit a claim to the carrier promptly, but it does not limit your statutory rights.<br \/>\n<br \/>\nWhere possible, include:<\/p>\n<ul>\n<li>the order number<\/li>\n<li>your full name<\/li>\n<li>a description of the damage<\/li>\n<li>photographs of the damaged product<\/li>\n<li>photographs of the internal and external packaging<\/li>\n<li>a photograph of the shipping label<\/li>\n<li>a short video if the problem cannot be clearly demonstrated in photographs<\/li>\n<\/ul>\n<p>\nDo not dispose of the packaging until we have assessed the damage report.<br \/>\n<\/p>\n<h3 class=\"main-heading2\">Incorrectly Delivered Products<\/h3>\n<p>If you receive the wrong product, the wrong quantity, or incorrect personalization despite having supplied the correct information, contact us as soon as possible.<br \/>\n<br \/>\nPlease provide:<\/p>\n<ul>\n<li>the order number<\/li>\n<li>details of the product received<\/li>\n<li>details of the product ordered<\/li>\n<li>a clear explanation of the difference<\/li>\n<li>photographs clearly showing the problem<\/li>\n<\/ul>\n<p>If The Webdesign is responsible for the mistake, we will provide an appropriate solution without charging additional costs.<br \/>\n<\/p>\n<h3 class=\"main-heading2\">Return Address<\/h3>\n<p>Only return a product after notifying us and receiving return instructions.<br \/>\nApproved returns must be sent to:<br \/>\n<br \/>\n<b>The Webdesign<br \/>\nReturns Department<\/b><br \/>\nSniep 69<br \/>\n1112 AJ Diemen<br \/>\nThe Netherlands<\/p>\n<p>\nClearly include the order number with the returned product.<\/p>\n<p>Returns sent to another address, sent without sufficient postage, or sent without information allowing us to identify the order may be delayed.<br \/>\n<\/p>\n<h3 class=\"main-heading2\">Risk During Return Shipping<\/h3>\n<p>For an ordinary return under the right of withdrawal, the customer remains responsible for the product until it is received by The Webdesign.<br \/>\n<br \/>\nWe therefore recommend:<\/p>\n<ul>\n<li>using strong and suitable packaging<\/li>\n<li>protecting the product against movement and damage<\/li>\n<li>choosing a shipping method with tracking<\/li>\n<li>retaining the shipping receipt<\/li>\n<\/ul>\n<p>\nThe Webdesign is not responsible for loss or damage during return shipping arranged independently by the customer, except when the return is made through a carrier selected or offered by The Webdesign or where the law provides otherwise.<br \/>\n<\/p>\n<h3 class=\"main-heading2\">Refund Method<\/h3>\n<p>Refunds will normally be issued using the same payment method used for the original transaction, unless another method has been expressly agreed.<\/p>\n<p>We do not charge an administration or restocking fee for processing a valid refund.<\/p>\n<p>After we process the refund, the customer\u2019s bank or payment provider may require several working days to display the refunded amount.<br \/>\n<\/p>\n<h3 class=\"main-heading2\">Orders Placed by Business Customers<\/h3>\n<p>The statutory 14-day consumer withdrawal right does not apply to purchases made by companies or customers acting for business or professional purposes.<br \/>\n<br \/>\nFor business orders:<\/p>\n<ul>\n<li>an order cannot be cancelled after production has begun unless otherwise agreed in writing;<\/li>\n<li>personalized or programmed products cannot be returned because the customer has changed their mind;<\/li>\n<li>visible damage or incorrect deliveries must be reported as soon as possible;<\/li>\n<li>the business customer must give The Webdesign a reasonable opportunity to inspect and remedy a defect;<\/li>\n<li>products may only be returned after written authorization;<\/li>\n<li>additional terms in a quotation, agreement or applicable general terms and conditions will take precedence when validly agreed.<\/li>\n<\/ul>\n<p>\nAny mandatory rights that remain applicable despite this section will not be excluded.<br \/>\n<\/p>\n<h3 class=\"main-heading2\">Changes to This Policy<\/h3>\n<p>The Webdesign may update this Return and Refund Policy when our products, business processes, or applicable laws and regulations change.<\/p>\n<p>The version available when an order was placed will remain relevant to that order to the extent required by law.<br \/>\nThe latest revision date appears at the beginning of this page.<\/p>\n<p><\/p>\n<h3 class=\"main-heading2\">Contact Us<\/h3>\n<p>If you have questions about a return, refund, damaged product, or defective NFC product, contact us before returning anything.<br \/>\n<br \/>\n<b>The Webdesign<\/b><br \/>\nSniep 69<br \/>\n1112 AJ Diemen<br \/>\nThe Netherlands<\/p>\n<p><b>Email:<\/b> info@thewebdesign.nl<br \/>\n<b>Telephone:<\/b> +31 (0)6 188 73 864<br \/>\n<b>Website:<\/b> <a href=\"https:\/\/thewebdesign.nl\" title=\"The WebDesign\"> https:\/\/thewebdesign.nl<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At The Webdesign, our NFC products are carefully prepared, programmed, and, where applicable, personalized using the company name, logo, QR code, NFC link, or other information supplied by the customer. Because many of our products are manufactured specifically for individual customers, different return conditions apply to personalized products and non-personalized standard products. This policy explains [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":3919,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/common-template.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-8266","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/thewebdesign.nl\/en\/wp-json\/wp\/v2\/pages\/8266","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thewebdesign.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/thewebdesign.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/thewebdesign.nl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/thewebdesign.nl\/en\/wp-json\/wp\/v2\/comments?post=8266"}],"version-history":[{"count":18,"href":"https:\/\/thewebdesign.nl\/en\/wp-json\/wp\/v2\/pages\/8266\/revisions"}],"predecessor-version":[{"id":8291,"href":"https:\/\/thewebdesign.nl\/en\/wp-json\/wp\/v2\/pages\/8266\/revisions\/8291"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/thewebdesign.nl\/en\/wp-json\/wp\/v2\/media\/3919"}],"wp:attachment":[{"href":"https:\/\/thewebdesign.nl\/en\/wp-json\/wp\/v2\/media?parent=8266"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}